This Privacy Policy explains how Rubbish Clearance Marylebone collects, uses, stores and protects personal data in connection with our rubbish clearance and related services. It applies to all Rubbish Clearance Marylebone customers and prospective customers in the Marylebone area, as well as anyone who contacts us about our services.
Rubbish Clearance Marylebone is a rubbish removal service provider operating in the Marylebone area. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller for the personal data we collect and use about our customers.
This Privacy Policy covers all personal data processed by us in connection with enquiries, bookings, on-site services, payments, and follow-up communications. By using our services or contacting us, you acknowledge that you have read and understood this policy.
We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include the following:
Identity and contact details, such as your name, address, telephone number and email address, so that we can communicate with you and attend your property.
Service details, such as the address where the clearance service is to be provided, access instructions, property type, and information you provide about the items for collection.
Communication records, including emails, phone call details, text messages or other communications relating to quotes, bookings, customer service or complaints.
Payment and billing information, such as payment method details, billing address, records of payments made and related transaction information. We do not store full card details where a third-party payment processor is used.
Technical and usage information, where applicable, such as basic data about how you interact with our website or online enquiry forms, including date and time of contact and the pages you visit.
Optional marketing preferences, such as whether you wish to receive updates or special offers from us.
We collect personal data directly from you when you make an enquiry, request a quote, book a service, speak to us by phone, email us or otherwise communicate with us. We may also collect personal data when you provide information to our staff during a site visit.
In some cases, we may receive your details from another person arranging a clearance on your behalf, such as a landlord, property manager or relative. When this happens, we will treat your data in accordance with this policy and, where appropriate, inform you that we hold your data.
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Contractual necessity: We process your personal data to provide you with quotes, accept bookings, deliver our services, issue invoices and manage payments. Without this information, we may be unable to perform our contract with you.
Legitimate interests: We process data to manage our business operations, respond to enquiries and complaints, improve our services, keep appropriate business records and protect our legal rights. We balance these interests against your rights and reasonable expectations.
Legal obligations: We process certain data to comply with legal requirements, such as accounting, tax obligations and regulations relating to waste transfer and disposal.
Consent: Where required by law, we will rely on your consent before sending certain types of marketing communications. You may withdraw your consent at any time as explained in the Your Data Protection Rights section.
We use your personal data for the following purposes:
To respond to your enquiries, provide quotes and give you information about our services.
To manage bookings, plan and carry out rubbish clearance services at your property, and to contact you regarding access or timing.
To issue invoices, process payments, handle refunds where applicable and maintain financial records.
To manage our relationship with you, including dealing with feedback, queries and complaints.
To send you service-related messages such as confirmations, reminders and important updates.
To send you marketing messages about our services, where you have given consent or where we are otherwise permitted by law. You can opt out at any time.
To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.
We keep personal data only for as long as necessary to fulfil the purposes described in this policy and to meet our legal and regulatory obligations. The specific retention periods may vary depending on the type of data and the context in which it was provided.
Customer records relating to bookings, services provided and payments are generally kept for up to seven years from the end of our relationship with you, to comply with tax and accounting requirements and to handle any queries or disputes.
Enquiry records where no service is taken up are usually retained for a shorter period, after which they are securely deleted or anonymised.
Marketing data is kept until you opt out or, if earlier, until we determine that it is no longer required, in which case it will be removed or anonymised.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or who otherwise help us deliver our services. These may include the following:
Payment service providers who process payments securely on our behalf.
IT and system support providers who host or maintain our business systems, communication tools or customer databases.
Waste transfer and disposal partners where sharing certain information is necessary to complete lawful disposal of waste and to comply with regulatory requirements.
Professional advisers such as accountants or legal advisers where necessary for compliance and business management purposes.
Each processor is required to handle your personal data in accordance with data protection law and our instructions, to keep it secure and to use it only for the agreed purposes.
We may also share personal data where required by law, for example with law enforcement agencies, regulators or courts, or where it is necessary to protect our rights or the rights of others.
Our operations are primarily based in the United Kingdom. If we ever transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as using countries that have been deemed to provide an adequate level of protection or by using standard contractual clauses or equivalent measures approved by relevant authorities.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage, staff training and procedures for handling suspected data breaches.
While we strive to protect your information, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security but we do regularly review and update our safeguards.
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Rubbish Clearance Marylebone customers and prospective customers in the Marylebone area, subject to certain limitations and exemptions. Your rights include:
The right of access: You can request confirmation that we hold personal data about you and ask for a copy of that data.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data.
The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
The right to restrict processing: You can ask us to restrict the use of your data in certain cases, such as while we are addressing concerns about its accuracy.
The right to data portability: In some cases, you can request that we provide you with personal data you have given us in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
The right to object: You can object to processing based on legitimate interests and can always object to the use of your data for direct marketing. If you object to marketing, we will stop sending it.
The right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before you withdraw consent.
You also have the right to lodge a complaint with the UK Information Commissioner's Office or your local supervisory authority if you are unhappy with how we handle your data. We encourage you to contact us first so we can try to resolve your concerns.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any changes will be effective from the date of publication. We recommend that you review this policy periodically to stay informed about how we handle your personal data.
If you have any questions about this Privacy Policy or how we process your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our usual customer communication channels. Please specify that your query relates to data protection or privacy so that we can handle it appropriately.
Read how Rubbish Clearance Marylebone collects, uses, stores and protects personal data for all rubbish removal customers in the Marylebone area, in line with GDPR.
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