Rubbish Clearance Marylebone Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Marylebone provides rubbish removal, waste collection and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Client means the person, company or organisation requesting or paying for the services.

1.2 Services means rubbish clearance, waste removal, recycling collection, bulky item collection and any related services provided by us.

1.3 Waste means any items, materials or substances that the Client asks us to remove, subject to applicable waste regulations and these Terms and Conditions.

1.4 Site means the property, premises or location from which we are instructed to remove waste.

1.5 We, us and our refer to Rubbish Clearance Marylebone.

2. Scope of Services

2.1 We provide rubbish clearance and waste removal services for domestic, commercial and other customers within our stated service area. Services may include collection of household waste, office waste, garden waste, bulky items, and other non-hazardous materials.

2.2 We reserve the right to refuse removal of any items we reasonably believe to be hazardous, illegal, contaminated or outside the scope of our licence and insurance coverage.

2.3 We will use reasonable care and skill in providing the services and will handle and transport waste in accordance with applicable environmental and waste management regulations.

3. Booking Process

3.1 Bookings may be made by telephone, email or through any booking system we make available from time to time. A booking is an offer by you to purchase services from us in accordance with these Terms and Conditions.

3.2 We may request details including your name, contact information, service address, description and estimated volume of waste, access details, and preferred date and time. You are responsible for ensuring that all information provided is accurate and complete.

3.3 A booking will only be confirmed when we issue a confirmation, which may be given verbally, in writing or electronically. We reserve the right to refuse any booking at our discretion.

3.4 Any times or dates for attendance given at the time of booking are estimates only. We will use reasonable efforts to attend on the agreed day and within the agreed time window, but we are not liable for minor delays caused by traffic, weather, access difficulties, operational issues or other circumstances beyond our reasonable control.

4. Access and Client Responsibilities

4.1 The Client must ensure that we have safe, suitable and timely access to the Site and to the waste to be collected. This includes arranging any parking, loading permissions or entry codes required for our vehicles and staff.

4.2 The Client is responsible for obtaining any permits or consents required from landlords, managing agents or local authorities, unless specifically agreed otherwise in writing.

4.3 The Client must ensure that the waste to be collected is clearly identified and separated from items that are not to be removed. We are not responsible for removing the wrong items where they have not been clearly distinguished.

4.4 If, upon arrival, we are unable to gain access to the Site, or if the waste is not available or ready for collection, we may charge a missed collection or call-out fee to cover our costs.

5. Estimates, Quotes and Pricing

5.1 Any estimate or quote provided before attending the Site is based on the information supplied by the Client and is not binding. The final price may change if the actual volume, weight, type or location of the waste differs from that described during the booking process.

5.2 In many cases we will confirm the final price on arrival, after inspecting the waste. We will not commence the service until the Client has accepted the price.

5.3 Prices may be based on factors including the volume and weight of waste, the type of waste, access difficulties, labour requirements, loading time, and disposal or recycling costs.

5.4 Additional charges may apply for particularly heavy or difficult waste, for dismantling items, for collections outside normal working hours, or for waiting time where delays are caused by the Client.

6. Payments and Invoicing

6.1 Unless otherwise agreed in writing, payment is due in full at the time of service, before or immediately upon completion of the collection.

6.2 We accept various payment methods such as cash, card or bank transfer, subject to availability and any conditions we may specify. We reserve the right to decline certain payment methods at our discretion.

6.3 For commercial Clients, we may agree credit terms or invoicing arrangements. Where credit terms are agreed, payment is due within the timeframe stated on the invoice. If no timeframe is stated, payment is due within 14 days of the invoice date.

6.4 If payment is not made by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate applicable to business-to-business debts, and to recover reasonable costs of debt collection.

6.5 Title to any waste does not pass to us until payment has been received in full. However, once the waste has been loaded onto our vehicle, the Client has no right to demand its return.

7. Cancellations and Amendments

7.1 The Client may cancel a booking by contacting us during our normal business hours. Cancellations must be made with as much notice as possible.

7.2 If the Client cancels with more than 24 hours notice before the scheduled attendance time, no cancellation fee will normally be charged.

7.3 If the Client cancels with less than 24 hours notice, or if we attend the Site and are unable to complete the service due to reasons within the Client’s control, we may charge a cancellation or call-out fee to cover our reasonable costs.

7.4 If the Client wishes to amend the booking, such as changing the time slot, address or estimated volume of waste, we will use reasonable efforts to accommodate the change, but this is not guaranteed and may be subject to additional charges.

7.5 We reserve the right to cancel or reschedule a booking at any time due to operational reasons, staff illness, vehicle breakdown, unsafe working conditions, extreme weather, or other circumstances beyond our reasonable control. In such cases, we will offer an alternative date or a refund of any amounts paid for services not yet provided.

8. Waste Types and Regulations

8.1 We operate in accordance with applicable UK waste management legislation, duty of care obligations, and local requirements relating to waste collection and disposal.

8.2 We can only remove waste that is lawful for us to transport and dispose of using our licences and permits. We do not normally remove hazardous or specialist waste including, but not limited to, asbestos, clinical waste, large quantities of liquids, pressurised containers, chemicals, or materials containing dangerous substances.

8.3 The Client must inform us in advance if any waste to be collected may be hazardous, sharp, contaminated or otherwise risky to handle. If we discover prohibited or hazardous items during collection, we may refuse to remove them or may charge additional fees for safe handling and disposal, where such disposal is lawful for us to undertake.

8.4 We will determine the most appropriate route for recycling, recovery or disposal of waste, prioritising recycling and lawful reuse where reasonably possible.

8.5 We may issue waste transfer documentation where required by law. The Client agrees to provide accurate information to enable us to complete such documentation.

9. Client Warranties

9.1 The Client warrants that they have full authority to request removal of the waste from the Site and that no third party rights will be infringed by the performance of the services.

9.2 The Client warrants that the waste presented for collection is not hazardous, toxic or otherwise unlawful for us to handle, unless we have expressly agreed in writing to collect such items and have arranged suitable precautions.

9.3 The Client warrants that they have complied and will continue to comply with all relevant laws and regulations relating to the storage and presentation of waste at the Site.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

10.2 While we take reasonable care when carrying out collections, minor scuffs or marks may occasionally occur where waste is awkward or heavy, or access is tight. The Client is responsible for protecting floors, walls and fixtures where necessary. We are not liable for cosmetic or minor damage arising from the ordinary and careful performance of the services.

10.3 We are not liable for any loss or damage to items that the Client has not clearly identified as not to be removed. The Client should separate and label any items to be kept.

10.4 We will not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising out of or in connection with our services.

10.5 Our total liability for any claim arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Client for the specific service giving rise to the claim.

11. Insurance

11.1 We maintain public liability insurance and, where applicable, employer’s liability insurance at levels appropriate for our operations.

11.2 Details of our insurance cover are available on request. Our liability to the Client remains subject to the limitations set out in these Terms and Conditions.

12. Complaints and Service Issues

12.1 If the Client is dissatisfied with any aspect of our service, they should contact us as soon as possible, providing full details of the issue.

12.2 We will investigate complaints reasonably and promptly, and may request additional information or evidence to assist our investigation.

12.3 Where we agree that we have failed to provide the services with reasonable care and skill, we may, at our discretion, offer to re-perform the relevant part of the service or provide an appropriate refund or reduction in price.

13. Data Protection and Privacy

13.1 We will collect and process personal information about Clients in order to manage bookings, provide services, process payments and handle enquiries.

13.2 We will handle personal data in accordance with applicable data protection laws and our privacy practices. We will not sell your personal data to third parties.

13.3 We may share necessary information with our staff, contractors, insurers, payment providers and other parties involved in delivering the services or fulfilling legal obligations.

14. Subcontracting

14.1 We may use subcontractors or third party service providers to carry out part or all of the services, provided that we remain responsible for the overall performance of the services to the Client.

14.2 These Terms and Conditions apply equally where services are performed by our subcontractors or agents.

15. Force Majeure

15.1 We are not liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to extreme weather, traffic disruption, strikes, accidents, civil disturbances, acts of government or failure of utilities.

15.2 Where a force majeure event occurs, we will use reasonable efforts to resume normal operations as soon as practicable and may offer to reschedule affected bookings.

16. Variations to Terms

16.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

16.2 Any variations agreed individually with a Client must be recorded in writing to be effective.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our rubbish clearance and waste collection services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.